The largest selection of exclusive and in-stock IVD tests in Central Europe from a direct importer at wholesale prices! For individual offers contact us at obchod@joymed.cz or +420 608 284 065
Customer support:+420 608 284 065obchod@joymed.cz
    Currency
    EUR
    Language
    English
    Home / Terms and Conditions

    Terms and Conditions

    I. Basic Provisions

    These general terms and conditions (hereinafter referred to as the “Terms”) are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code of the Czech Republic.

    Seller:

    • Czech Original Products s.r.o.
    • Company ID: 08595771, VAT ID: CZ08595771
    • Registered office: Koulova 1594/6, Dejvice, 160 00 Prague 6, Czech Republic
    • File number: C 321655 maintained by the Municipal Court in Prague
    • Managing Director: Tereza Šnoblová

    The online store is intended exclusively for professionals in healthcare, pharmacy, or related industries. By accessing and purchasing, you confirm you are acting as a professional (B2B).

    These Terms govern the mutual rights and obligations of the seller and the buyer acting in the course of their business. They form an integral part of the purchase agreement and take precedence over general provisions.

    II. Product Information and Pricing

    Product information, including prices, is listed individually in the online store catalogue. Prices are exclusive of VAT (unless stated otherwise) and do not include shipping costs.

    All product listings in the online store serve informational purposes and do not oblige the seller to enter into a purchase agreement.

    Packaging and delivery costs may be added to the product price according to current conditions. Bulk discounts or individual pricing may be agreed under framework arrangements.

    III. Order and Conclusion of the Purchase Agreement

    The order submitted by the buyer through the online store interface constitutes a proposal to conclude a purchase agreement. The purchase agreement is concluded once the order is confirmed by the seller.

    The seller reserves the right to reject an order especially if:

    • the goods are out of stock,
    • the buyer does not meet B2B cooperation requirements,
    • there are doubts about the buyer’s ability to fulfil obligations.

    By submitting an order, the buyer confirms they have read and agree to these Terms.

    IV. Payment Terms

    The buyer may pay for the goods using one of the following methods, subject to individual agreement based on partnership history:

    • bank transfer to the seller’s account,
    • cash on delivery (if agreed),
    • advance invoice before dispatch,
    • invoice with due date (only for approved business partners).

    The standard invoice due date is 14 days unless agreed otherwise. In case of late payment, the seller reserves the right to charge statutory interest and/or suspend further deliveries.

    V. Delivery Terms

    Goods are dispatched as soon as possible, usually within 1–3 business days from order confirmation if in stock. For custom or large-volume orders, delivery time may be individually arranged.

    Goods are delivered via courier to the address provided by the buyer. Shipping costs and any additional charges are calculated separately per the carrier’s price list or by agreement.

    Risk of damage passes to the buyer upon receipt. The buyer must check the packaging immediately and report any damage to the carrier and seller without delay.

    VI. Claims and Defects

    The buyer is obliged to inspect the goods immediately upon receipt. Any defects must be reported to the seller without undue delay, no later than 5 business days after delivery.

    A claim must include: a description of the defect, delivery note/invoice number, and possibly photo documentation. The seller may request the return of the defective goods.

    The seller may, at their discretion:

    • replace the goods,
    • offer a proportional discount,
    • refund the purchase price.

    No claims will be accepted for damage caused by improper storage or handling.

    VII. Data Protection

    The seller handles buyer data in accordance with applicable laws, in particular the GDPR (EU Regulation 2016/679). Personal data is processed for the purpose of fulfilling contracts, accounting and tax obligations, and future cooperation.

    Details are provided in the separate “Privacy Policy” document.

    VIII. Final Provisions

    These Terms and Conditions apply as published on the seller’s website on the date the purchase agreement is concluded. The seller reserves the right to amend the Terms without prior notice. Contracts already concluded remain governed by the version effective at the time of conclusion.

    All contractual relationships are governed by the laws of the Czech Republic. Any disputes shall be resolved by the competent courts of the Czech Republic at the seller's registered office.

    These Terms and Conditions apply under Czech law even if the buyer is based outside the Czech Republic. All agreements, correspondence, and documentation shall be concluded and interpreted exclusively in the Czech language, unless otherwise agreed in writing.

    The seller shall not be held liable for any damages resulting from improper use, storage, or handling of products contrary to the manufacturer's instructions or standard practice. The products are intended exclusively for professional use under applicable legislation.

    This online store is intended solely for business entities and healthcare professionals, not for end consumers (B2C). By purchasing, you confirm that you are acting as an entrepreneur within the meaning of applicable commercial law.

    These Terms and Conditions are valid and effective from May 30, 2025.